Refund Policy

Last updated: 2026-02-23

Overview

We want you to be satisfied with your Creaxe experience. All purchases are processed by Gumroad, Inc., who handles payment processing on our behalf. This Refund Policy outlines the terms under which refunds may be issued.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Pro subscription purchases. If you are not satisfied with your Creaxe Pro subscription for any reason, you may request a full refund within 30 days of your initial purchase or renewal. To qualify for a refund:

  • The request must be made within 30 days of the charge date
  • Refunds are limited to one per subscription period
  • After the 30-day window, no refunds will be issued for the current billing cycle

AI Credit Pack Refunds

AI credit packs are eligible for a refund only if no credits from the pack have been used. Once any credits from a purchased pack have been consumed, the pack is non-refundable.

  • Unused credit packs may be refunded within 14 days of purchase
  • Free bonus credits included with purchases are non-refundable and will be removed upon refund
  • Credits earned through daily rewards, promotions, or sign-up bonuses are not eligible for refund

How to Request a Refund

To request a refund, you can:

  1. Send an email to support@creaxe.com with the subject line "Refund Request"
  2. Include your account email address and the transaction details (date of purchase, amount)
  3. Briefly describe the reason for your refund request

Since Gumroad processes all our payments, refunds will be coordinated through Gumroad's system.

Processing Time

  • Refund requests are reviewed within 3-5 business days
  • Approved refunds are processed back to the original payment method
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear

Exceptions

Refunds will not be issued in the following cases:

  • Accounts terminated due to violations of our Terms of Service or Acceptable Use Policy
  • Purchases made more than 14 days ago (for credit packs) or 30 days ago (for subscriptions)
  • Requests that appear to be fraudulent or abusive
  • Chargebacks initiated without first contacting our support team

Contact Us

If you have any questions about our Refund Policy, please reach out:

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